Cancellation and Refund

Thank you for choosing Baby2Ma for your family and health-related services and products. We strive to provide you with the best quality products and services to meet your needs. Please read our return, replacement, and exchange policy carefully to ensure a smooth and satisfying experience with Baby2Ma.

Product Returns and Cancellations:

Order Cancellation (Products):

Customers can cancel product orders within 12 hours of placing the order, provided the product has not been shipped.
To cancel an order, customers must contact our customer support team via email at contactus@baby2ma.com or by calling our helpline.
Refunds for cancelled orders will be processed within 7-10 business days.

Return Policy (Damaged Products):

If a product arrives damaged from outside during shipping, customers are eligible for a complete refund.
Customers must report the damage within 24 hours of receiving the product by contacting our customer support team.
To process the refund, an unboxing video is mandatory. Please email the unboxing video to contactus@baby2ma.com along with your order number.
Refunds for damaged products will be processed within 7-10 business days.

Service Appointments:

Cancellation Policy (Services):
Once an appointment is booked, it cannot be canceled or rescheduled. We appreciate your understanding as we strive to provide timely and efficient services to all our clients.

GENERAL GUIDELINES:

Contacting Customer Support:

For all return, replacement, and exchange requests, customers can contact our customer support team via email at contactus@baby2ma.com or by calling our helpline.

Refund Process:

Refunds will be processed to the original payment method used during the purchase.
Refunds for cancelled orders and damaged products will be processed promptly once the necessary information is verified.

Exchange Policy:

Currently, we do not offer product exchanges. Customers may return the damaged product for a refund and place a new order for the desired item.

Reviewing Eligibility:

To be eligible for a refund, the product must be in its original packaging, unused, and in the same condition as received.
By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this Return, Replacement, and Exchange Policy. Baby2Ma reserves the right to update or modify this policy at any time without prior notice. If you have any questions or concerns, please feel free to contact our customer support team. Thank you for choosing Baby2Ma!